Terms of service
Terms & Conditions
Welcome to Dora International, Inc. DBA Matay Collection ("Company", "we", "us", or "our"). These Terms & Conditions ("Terms") govern your use of our website, www.mataycollection.com (the "Website"), and the purchase of products from our online store. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or purchase our products.
1. Eligibility
You must be at least 18 years old to use our Website or make a purchase. By using the Website, you represent and warrant that you meet this eligibility requirement.
2. Product Information
We strive to provide accurate product descriptions, images, and pricing on our Website. However, we do not guarantee that all information is error-free, complete, or current. In the event of inaccuracies, we reserve the right to correct any errors, update information, or modify prices without prior notice.
Materials and Colors: The colors of the jewelry may appear different in person than on your screen due to varying monitor settings. We cannot guarantee the exact color accuracy as seen on the Website.
3. Orders & Payment
All orders placed on our Website are subject to acceptance by us. We reserve the right to cancel or refuse any order for any reason, including stock unavailability or errors in pricing or product descriptions.
Upon placing an order, you will receive an email confirmation. This email does not signify acceptance of your order; it only confirms that we received your order. Your order is considered accepted when we send a shipment confirmation email.
Payment Methods: We accept major credit cards, and other payment methods as listed on the Website. All payments are processed securely, and your credit card information will not be stored on our servers.
4. Pricing & Promotions
All prices are in USD and are subject to change without notice. We reserve the right to modify or discontinue any promotions or special offers without prior notice. Sales taxes, duties, and shipping fees may be applied based on your location and are not included in the product price unless otherwise stated.
5. Shipping & Delivery
We offer shipping across the United States including Hawaii, Alaska, and Puerto Rico. Shipping times and fees are listed on the Website and vary depending on the shipping method selected and your location.
Shipping Delays: While we strive to meet the estimated delivery times, we are not responsible for delays caused by carriers or factors beyond our control, such as customs processing or natural events.
6. Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return or exchange your item within 30 days of delivery, provided it meets our return conditions.
Eligibility for Returns/Exchanges:
- Items must be in their original condition and packaging, and unaltered.
- Custom or engraved items will incur a $50 restocking fee.
Return Process: To initiate a return, please contact our customer service at info@mataycollection.com. Once we receive and inspect the returned item, a refund or exchange will be processed.
7. Warranty
All Dora International, Inc. DBA Matay Collection jewelry is crafted with the highest quality standards. We offer a limited warranty on our products against manufacturing defects for 1 year from the date of purchase. This warranty does not cover normal wear and tear, misuse, or damage caused by accidents or alterations.
8. Intellectual Property
All content on our Website, including text, graphics, logos, images, product descriptions, and software, is the property of Dora International, Inc. DBA Matay Collection or our content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or exploit any content without our express written permission.
9. Privacy
Your privacy is important to us. Please review our Privacy Policy, which governs your use of our Website and explains how we collect, use, and protect your personal information.
10. Limitation of Liability
To the fullest extent permitted by law, Dora International, Inc. DBA Matay Collection shall not be liable for any damages arising out of or in connection with your use of the Website or the purchase of our products. This includes, but is not limited to, direct, indirect, incidental, punitive, or consequential damages.
11. Indemnification
You agree to indemnify and hold harmless Dora International, Inc. DBA Matay Collection and its affiliates, employees, and agents from any claims, liabilities, damages, costs, or expenses (including legal fees) arising from your use of the Website or violation of these Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of New Jersey/USA, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in New Jersey/USA for any disputes arising out of these Terms or your use of the Website.
13. Changes to the Terms
We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page with an updated effective date. By continuing to use the Website after such changes, you agree to the modified Terms.
14. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Matay Collection Customer Support
Email: info@mataycollection.com
Phone: +1 (973) 244-1344
Address: 24 Newark Pompton Turnpike, Little Falls, NJ 07424, USA
By using our Website, you agree to these Terms & Conditions.
