Shipping policy

Where does Matay ship ?

Matay currently ships within the U.S., including Alaska and Hawaii, as well as to Canada, Europe, and the UK.


How long will my order take to ship?

At Matay, every piece is custom-made with a 2-week production timeline to ensure the highest level of craftsmanship. Once your order is complete, it will be shipped using the method you choose at checkout.

What are the shipping options?

 

Shipping Method Cost Delivery (after production)
UPS Ground Free 5-7 business days
2-Day $15 2 business days
Next Day/Overnight $35 1 business day
 

 

Non-Mainland U.S.:
Orders to Alaska, Hawaii, and U.S. territories may require an additional 2-4 business days for delivery.

How do I track my package?

You will receive tracking information by email once your order has shipped.

Do you have any measures in place to keep the package safe?

Our packaging is designed to be discreet, ensuring your purchase arrives without drawing unnecessary attention.

All products are shipped via UPS and require a signature upon delivery to ensure your jewelry arrives securely.