Do you accept returns and how long do I have to return an item?

We accept returns within 30 days from the date of purchase.
*returns must be shipped back in the same condition as received, with no signs of wear and tear. All returns are subject to pre-approval.

Do you accept exchanges and how long do I have to exchange an item?

Exchanges for any reason are accepted within 60 days from date of purchase, free of charge.
*price differences apply. All exchanges are subject to pre-approval.

Where does Matay ship ?

Matay currently ships within the U.S., including Alaska and Hawaii, as well as to Canada, Europe, and the UK.

How long will my order take to ship?

At Matay, every piece is custom-made with a 2-week production timeline to ensure the highest level of craftsmanship. Once your order is complete, it will be shipped using the method you choose at checkout.

What are the shipping options?

Shipping Method: UPS Ground
Cost: Free
Delivery (after production): 5–7 business days

Shipping Method: 2-Day
Cost: $15
Delivery (after production): 2 business days

Shipping Method: Next Day/Overnight
Cost: $35
Delivery (after production): 1 business day

How do I track my package?

You will receive tracking information by email once your order has shipped.

Do you have any measures in place to keep the package safe?

Our packaging is designed to be discreet, ensuring your purchase arrives without drawing unnecessary attention.

All products are shipped via UPS and require a signature upon delivery to ensure your jewelry arrives securely.

Is my Matay product covered under warranty?

Matay continues to stand by the quality of its craftsmanship with a lifetime warranty against manufacturing defects. We'll repair or replace your item at no cost.

*Shipping charges apply

Do you offer engraving?

Free engraving is available on the inside of any ring.

How can I care for my Matay jewelry?

We recommend regular cleaning with a soft cloth to maintain the shine of your jewelry. Avoid exposure to harsh chemicals, perfumes, or lotions, which can damage the metal and stones.

How can I request a repair?

For repairs, contact our customer service team.